Returns & refunds

Personalized orders

Once production begins, personalized or made-to-order products generally cannot be returned or exchanged for a change of mind, an incorrect size or color selection, or an error in customer-provided text or artwork. This does not limit any rights you have under applicable law.

Damaged, defective, or incorrect products

If your item arrives damaged, has a manufacturing or printing defect, or differs from the approved design because of our error, contact support within 30 days of delivery. Include your order number and clear photos of the product, defect, and packaging where relevant. Keep the item and packaging until the claim is resolved.

We will review the issue and, where appropriate, arrange a replacement or refund at no additional cost. This 30-day reporting window does not reduce statutory consumer rights.

Cancellations and changes

Contact support immediately if you need to correct or cancel an order. We can only confirm changes or cancellations before the order has entered production, and a support request does not itself cancel the order.

Refund processing

Approved refunds are returned through the original payment method where available. Your bank or payment provider determines when the credit appears. We will notify you once the refund has been issued.

Non-personalized items

Contact support before returning any non-personalized product so we can confirm whether it is eligible and provide instructions. Do not mail items to a production partner without authorization.